Ordering from Cards And Candles For All Occasions
Our cards, candles and gifts can be purchased using paypal, postal order or cheques. Please be aware if paying by cheque we will wait for your cheque to clear in our account before sending out your order.
If you would like something specially made then please contact us at laurascardsforalloccasions@yahoo.com and we will reply within 24 hours to discuss your requirements. We will keep you informed every step of the way with your order and the design can be changed until you are completely happy with it.
If you require personalisation, we will need you to email us the exact details which we will put onto the item exactly as we receive them. We cannot be held responsible for any subsequent spelling mistakes.
Postage and packaging
We try to keep the postage charge as low as we possibly can and offer discounted postage for muliple purchases. Please be aware that the postage price charged also includes an amount for packaging materials.
If you would like a quote for postage and packaging then please do not hesitate to contact us.
If you are local to Stoke-on-Trent, then we may be able to deliver your order personally so please contact us first.
Delivery
If your order is for a special occasion or you need it by a certain date please inform us so we can make your order a priority.
If required we can send your order direct the the recipient with a handwritten message of your choice.
Please be aware if you place a big order that we will advise you of an approximate delivery time when your order is placed.
For small orders we aim to dispatch within 48 hours of cleared payment.
Returns
We want you to be happy with your purchase from Cards And Candles For All Occasions and if you are not completely satisified for any reason then please email us with your concerns. If we cannnot solve the problem then we will provide you with details for the return of the item, which must be returned within 14 days for a full refund. The item must be in its original condition.
It is at our discretion as to whether we refund postage costs.
Unfortunately we cannot provide refunds for personalised items as they cannot be resold.